1. Information We Collect

We collect minimal information to provide and improve our services:

1.1 Account Information

When you create an account, we collect:

• Email address
• Name (if provided)
• Account preferences and settings

1.2 Usage Information

We automatically collect:

• Browser type and version
• IP address (anonymized)
• Pages visited and features used
• Processing statistics (number of images processed)

1.3 Payment Information

For premium subscriptions, we collect payment information through secure payment processors. We do not store your full payment details on our servers.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage
• Develop new products and services

3. Image Processing & Data Security

3.1 Local Processing

All image processing occurs locally in your web browser using JavaScript. Your images:

• Never leave your computer during processing
• Are not transmitted to our servers
• Are not stored by us after processing
• Remain under your complete control

3.2 Data Encryption

We use industry-standard encryption (HTTPS/SSL) to protect all data transmitted between your browser and our servers.

3.3 Server Security

Our servers are secured with:

• Regular security updates and patches
• Firewall protection
• Secure access controls
• Regular security audits

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email delivery
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our users

5. Cookies and Tracking

5.1 Cookies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Understand how you use our services
• Improve our website performance

5.2 Analytics

We use analytics services to understand how our services are used and to improve them. These services collect aggregated, anonymized data.

5.3 Third-Party Services

We may use third-party services that place their own cookies. These are governed by their respective privacy policies.

6. Your Rights and Choices

6.1 Access and Correction

You can access and update your account information at any time through your account settings.

6.2 Data Deletion

You can request deletion of your account and associated data by contacting us at contact@bestfilefixer.com.

6.3 Communication Preferences

You can opt-out of promotional communications by following the unsubscribe instructions in our emails or adjusting your account settings.

6.4 Cookie Preferences

You can control cookies through your browser settings. Note that disabling cookies may affect some website functionality.

7. Data Retention

We retain your information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Account data is retained until you request deletion. Usage data is typically retained for 24 months.

8. International Data Transfers

Our services are operated from South Africa. If you are located outside South Africa, please be aware that your information may be transferred to, stored, and processed in South Africa.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: contact@bestfilefixer.com
• Address: Cape Town, South Africa